Help for iPhone
Support
Trunk is built and supported by one person: me. When you write in, you reach the person who made the thing.
For anything broken, confusing, or missing:
help@trunkhere.comI read everything and answer as fast as one person honestly can, usually within a couple of days. A report of a shared link or a private collection is read within 24 hours; put Report and its link in your note.
Or use the form at the end of this pageWhat do you need help with?
- Can I record with the phone locked?
Audio can continue; learn Hear, See, interruptions and the free two hours.
- How do I bring in a recording or photo?
Import from Photos or Files, or share a media file with Trunk.
- How do I share a memory by link?
Make a link, choose when it expires and take it back; saved copies cannot be recalled.
- Where are my words?
Check transcription, choose a language, correct the text, and search every word, slide and board.
- How do I get my memories on a new iPhone?
Keep them in the cloud library, free with your account, and sign in on the new iPhone.
- How do I sign in, or change my username?
Sign in with Apple, Google or an email code; choose or change your username; add another way in.
- Can't sign in?
Try another way in, find a code that didn't come, or get back the account you sign in with.
- How do I delete my account?
Delete in 30 days or now; what goes, what stays on your devices, and cancelling Pro.
- How do I lock, delete or export my memories?
App lock and export are free; each kind of deletion has a different reach.
- Something is not working
Start here for permissions, downloads, missing shares, email codes and Restore Purchases.
Version and contact details
These guides cover the iPhone app, version 1.0, for iOS 26 or later. Your private library is the Trunk tab, in the middle of the rail; find your installed version there, in More → Settings → About.
When asking for help, include that version, your iPhone model, iOS version and the message you see. You do not need to send a private recording. Keep sign-in codes private.
Trunk is made by Chase Color, Inc., 350 E 400 S #54472, Salt Lake City, UT 84111, United States. The address is a private mailbox that is checked rarely, so email is the way to reach me.