Support / iPhone 1.0
Privacy and app lock
Privacy, export and app lock are never paywalled.
What do you promise?
- Trunk records only when you start it, and recording needs no account, no connection and no Pro.
- Every capture becomes text, on the device. Original audio, images and video are kept.
- What you keep in Trunk's cloud is encrypted on the way and where it's kept. The people who run Trunk never look at your library unless you ask for help or the law compels it, and every such look is recorded. What you share is different: when a shared link or a private collection is reported to us as illegal or abusive, we look at what was shared, and nothing else of your library.
- No advertising, no selling what you keep, no third-party analytics, and no training AI on your memories.
- The door is always open: full export of audio, images, video and text, free, no account.
- Privacy, export and app lock are never paywalled.
Free's transcription allowance, language support and device conditions can mean waiting for the words; recording is not paywalled.
Your memories, kept by one accountable person. Trunk records and transcribes on your iPhone or Mac. If you keep your memories in Trunk's cloud, they are encrypted on the way and where they're kept, on all your devices and safe if you lose one. Keep your own copies of what matters to you: Export is free. We never advertise with them, sell them or train AI on them, and nobody at Trunk looks at them unless you ask for help or the law compels it, and then it is recorded. What you share is different: when a shared link or a private collection is reported to us as illegal or abusive, we look at what was shared, and nothing else of your library. A story you publish is a separate copy of only what you chose to include, and it is reviewed before it's public.
We hold your sign-in (your email or Apple relay address, and which sign-in you used), your username if you choose one, your subscription, your devices and when they connected, and a keyed hash of the address they connect from, kept only to limit abuse: gone within the hour, except a day's count of the sign-in code emails asked for from that address, kept about 25 hours. If you keep memories in the cloud, we hold everything you keep there: titles, words, transcripts, summaries, folders, audio, photos and the frames taken from video (video files stay on your devices), and the service can read them to run Trunk.
There is no cloud transcription and no advertising analytics. Read what we can see and the privacy policy for the full explanation.
How do I lock the app?
On the Trunk tab, choose More → Settings → App Lock, then turn on Lock with Face ID. Set up Face ID or a passcode on the iPhone first if the switch is unavailable.
Trunk asks for Face ID or your passcode when it opens and after it has been away for half a minute. The app's locked screen still offers a Record button; your library stays behind the lock.
Can I recover a deleted memory?
Choose Settings → Recently Deleted, open the memory's options and choose Restore. Deleted memories stay there for 30 days.
After that, the app erases them when it next runs; while Pause Syncing is on, an iPhone also waits to erase them until syncing resumes or you choose Erase Now. With the cloud library on, deletions reach other devices when they sync. Once the cloud library receives the purge, its next cleanup removes the files kept there. Being offline or pausing syncing delays those steps.
Erase Now skips the waiting period and cannot be undone. It erases this device's copy, and with the cloud library on the change reaches the cloud library and other devices as they sync.
What does Erase All Memories do?
Settings → Erase All Memories… removes all memories on this iPhone, including Recently Deleted. Stop any recording first. The confirmation asks you to type ERASE; this cannot be undone.
The cloud library and your other devices keep their copies. Syncing is paused after the local erase; resuming it can bring memories back. To delete the cloud library too, delete your account.
How do I export everything?
Choose Settings → Export Everything…. Check the space estimate, then choose where to save the folder in Files. It is free and needs no account. Restore memories from Recently Deleted first if you want them included.
The export includes available audio, images, video and text. Missing files are listed in each memory's folder. Video stays on the device that made it and is not kept in the cloud library. It goes into the iPhone's own iCloud backup, and with Copy Videos to iCloud Drive on, the videos in your library that Trunk hasn't already saved to a folder, and each new one, are also copied to a Trunk folder in your iCloud Drive. Export makes a copy wherever you choose.
Exported files are readable copies. Their privacy depends on where you save or send them.