Support / iPhone 1.0
When something is not working
Start with the message Trunk shows. These steps keep your existing memories in place.
The recording will not start
Tap Hear, then the record button. Allow microphone access when asked. If you previously declined, open the iPhone's Settings and enable microphone access for Trunk, then return to the app.
End a call or another app's recording before trying again. Check that an external microphone is connected. If the app shows a storage warning, make room first.
See has no picture
Allow camera access when See asks, or enable it for Trunk in the iPhone's Settings. Bring Trunk to the foreground. Another app using the camera, heat or low storage can stop it; Hear can still record when the microphone is available.
The transcript is waiting or failed
- Unlock the iPhone and open the memory to read its status.
- If it is waiting for your allowance, the recording is saved. Wait for the next calendar month or get Pro.
- If it is downloading a speech model, check the internet connection and free space. The model comes from Apple; the audio is transcribed on your device.
- For an unsupported language, choose one offered in Settings → Transcription Language.
- After fixing the problem, use Try again on the failed memory. Transcribe Again in its More menu replaces existing text, including edits.
A message saying no speech was found is different from a download failure. Play the recording to check the audio. More about transcripts.
The phone is hot or nearly full
Stop filming and let the phone cool before starting video again. Heat or low storage can end video while audio continues; if storage runs out, audio can also end early.
Trunk → More → Settings shows Storage Used and the space taken by audio, photos and video. Check free space in the iPhone's Settings too. Export files you want to keep before removing them, and check the export for missing files.
Choose Settings → Video Quality → Memory Quality to use less space for future video. It does not shrink existing video.
A shared file did not arrive
After the share sheet says “Saved. Open Trunk to finish.”, open and unlock Trunk. Wait for importing to finish and read any error.
Check that you shared an audio, image or video file, rather than a link, note or chat archive. If it could not be imported, send it again from the original app, or save the file to Files and choose More → Import from Files. Keep the original until you can open the memory. Importing steps.
My sign-in code did not come
Check the address shown on the sign-in screen and look in junk or spam. To correct an address, cancel and start sign-in again. Use Send a New Code if needed; enter the newest code within ten minutes.
If Trunk says there have been too many tries, wait as instructed before requesting another. If the server cannot be reached, check your connection and try later. Email support if it keeps failing, but do not send the sign-in code or your recovery code.
I paid for Pro but it is not showing
Open More → Settings → Trunk Pro → Restore Purchases. Sign in to the Trunk account used for the purchase. Your Apple Account for App Store purchases must also be the one that made it.
Allow any Apple sign-in prompt and check the result. A pending purchase may show Waiting for approval. If the App Store or server cannot be reached, try again when connected. Restoring purchases does not restore the encryption key; a new device needs that separately.
Still stuck?
Email help@trunkhere.com with your iPhone model, iOS version, Trunk version and the message you see. Find the app version in More → Settings → About. Describe what you tried; you do not need to send a private recording.