Support / iPhone 1.0
Can't sign in?
There is no password. You sign in with Apple, Google or a code sent to your email. If one of them isn't working, try these in order.
Try another way in
If you added more than one way in, use another: Continue with Apple, Continue with Google, or an email address on your account. Any of them signs you in to the same account.
No code?
- Check the address shown on the sign-in screen.
- It can take a minute. Look in junk or spam for an email from sign-in@trunkhere.com.
- A code works for ten minutes, and only the newest one works. If you asked more than once, use the code in the newest email.
- Still nothing? Choose Send a New Code. If it says there have been too many tries, wait as it asks, then try again.
- With a work or school address, ask whoever runs your email whether it holds back mail from outside.
Inside Instagram, TikTok or another app?
Google can't sign you in inside the browser of an app like Instagram or TikTok. Open the page in Safari from that app's menu, or use your email.
Used Hide My Email with Apple?
Your address ends in privaterelay.appleid.com or private.icloud.com. Choosing Continue with Apple is easier than typing it. On iPhone, find it in Settings → your name → Sign in with Apple.
Lost your Apple Account, Google Account or email?
Get it back with them first, then sign in as before.
- Apple: iforgot.apple.com. Apple says this can take several days or longer, and its support can't shorten the wait.
- Google: g.co/recover. Try from a device and a place you've used before.
- An email address: your email provider.
Why we can't move your account
Trunk never moves an account to a new sign-in on someone's word, because anyone could claim to be you, and our support can't do it either. That's why you're asked to add a second way in: once you're back in, add one.
Someone else got in?
Sign in, then choose Settings → Account → Sign Out Everywhere, or use the Account page at trunkhere.com/m, and remove any way in you don't recognise. If they got in through your Apple, Google or email account, get that back first.
Trunk writes to the addresses on your account when someone signs in, so you would know if it wasn't you.
Still stuck?
Write to help@trunkhere.com with what you see. We'll help, but we can't move an account to a new sign-in. Don't send a sign-in code.
More help
Your account and username · My sign-in code did not come · All support