Service terms and app licenses
The agreement, in plain words.
If you made your Trunk account before this version was published, these terms apply to you 30 days after we email you about them; until then, the terms you agreed to (October 7, October 12 or October 14, 2026) apply.
You own your content. Recording other people lawfully is on you. Pro renews through Apple until you cancel. The iPhone and Watch apps use Apple's standard license; the Mac app's license is below. Trunk comes as is, and our liability is limited, as explained below.
Trunk for the Mac is coming soon; the parts of these terms about it apply once it's available.
Who you are agreeing with
Trunk is made by Chase Color, Inc. (formerly Coggy, Inc.), a Delaware corporation. Post: 350 E 400 S #54472, Salt Lake City, UT 84111, United States. Email: help@trunkhere.com. Phone: 928-362-1752. These service terms are between you and Chase Color, Inc.
The app licenses
The Trunk apps for iPhone and Apple Watch are licensed under Apple's standard Licensed Application End User License Agreement. That agreement governs those apps' license; this page explains recording, your content, and our account, cloud library and sharing services. Trunk for the Mac has its own license, below.
Who may use Trunk
Trunk is offered to people in the United States. You must be at least 13, or older where your country sets a higher minimum age. Trunk is not directed to children under 13.
- Under 13. On the iPhone, you can't make an account or sign in. To tell us an account belongs to someone under 13, write to help@trunkhere.com; a person at Trunk decides. If we find that it does, we close it and begin deleting what it holds, subject to our Privacy Policy's retention rules.
If Apple tells our iPhone app that someone under 13 signed in, we lock the account and email its addresses. Unless a person at Trunk finds by the date in that email that it belongs to an adult, we close it and begin deleting it then, 14 days after the lock began; a reply alone doesn't stop that date. If we confirm sooner that it's a child's, deletion begins at once.
- 13 to 17. You can record, keep your library on your devices and in Trunk's cloud, export it, share a memory by link, watch public stories, get arrival reminders, and hide, block and report. Publishing, a public profile and username, following, Appreciate, collections, and recommending stories or suggesting place corrections to our curators are for adults, so they're off for you, and our service won't allow them. We go by the age range Apple shares with the app or, where Apple doesn't share one, on the iPhone or this site, the age category we take from the year of birth you give when you sign up, using the younger age if that year could fall on either side of an age limit.
- Some states. If you're under 18 and live in Mississippi, Tennessee or Nebraska, you can use Trunk on your device, but you can't make an account yet.
- If you're under 18, please read these terms with a parent or guardian. Where the law requires a parent's consent, for example through the App Store in Texas, we rely on the consent your parent gives through Apple, and we won't enforce these terms against you without it. Whatever your age, we may still remove content, pause a link, limit features or close an account to keep Trunk safe or to follow the law.
- If a parent withdraws consent through Apple, we lock the account, and any other under-18 account that signed in with that download of Trunk, until consent is given again (for another account, once we've confirmed it). While it's locked, nothing new can be recorded or added and its links don't open; the library stays as it is, to play and export. A recording made on the Watch after the lock began, before the Watch learned of it, or from the iPhone's Lock Screen before Trunk on the iPhone learned of it, waits on the iPhone until the account is back with consent, or is deleted with the account or by Erase All Memories on that iPhone. A recording on the Mac that the lock stopped, including what See took during it, waits on that Mac the same way, out of the library until consent is given again, or is deleted with the account or by Erase All Memories on that Mac.
- Parents. You can limit what your child can do on an iPhone, iPad or Mac, including whether they can use Trunk, with Apple's Screen Time and Family Sharing (support.apple.com/en-us/105121). Other companies offer parental-control software too. For help with a child's account, or to tell us a child under 13 has one, write to help@trunkhere.com.
Recording other people
Trunk records only when you start it, including through a Shortcuts automation you set up, and it shows that it is recording. Use it to record conversations and calls you take part in, and only where the law allows. In many places, including California and other US states, Germany, France and most of Australia, everyone must agree before a private conversation or call is recorded, and some places limit sharing a recording even when making it was allowed. Telling the people you are with, getting the agreement the law requires and recording only where that is allowed is on you. That includes people who join later; stop if anyone objects. Don't record a conversation you're not part of, leave a device recording people when you're not there, or record anyone in secret. Don't share or publish a recording of a private conversation unless the people in it agreed.
Sharing by link
Share by Link makes a copy of the selected memory, without its video, which we keep for the link until it expires or you take it back, or longer after a report or under a legal hold, as the privacy policy says. You are responsible for having permission to share the recordings, words and images it contains. Anyone who receives the link can open, save or forward the copy. You may take the link back at any time, and it expires after the period you choose; neither action recalls copies already opened or saved.
Free accounts may have five live links, within 2 GB of copies. Pro has no fixed live-link count limit, subject to fair-use storage and abuse limits. Your original memory and your existing export rights are unaffected.
Public stories
Publishing a story is separate from keeping memories and is by invitation during the pilot. To publish you must be 18 or older, sign in, and accept the contributor policy the app shows you (part of our community rules at trunkhere.com/rules): that you made what you publish or hold the rights to it; that everyone who can be heard or seen knew they were being recorded and agrees to it being public, with every party's consent where the law of the place requires it; that you attach the named area where a memory happened, never a private home, follow the rule for a sensitive place and never attach a place to make a memory look like it happened elsewhere; and that what you publish is for a general audience. Every edition (the version of a memory you choose to publish) is checked against the policy before it is public, can be removed under the policy and appealed once after a removal, and publishing needs your current sign-in. Changing a word of the policy changes its version, and you are asked again.
Trunk has zero tolerance for objectionable content and abusive users. Content that breaks the contributor policy is removed, and accounts that post it or abuse others are suspended.
Anyone may watch public stories without an account and report one with a reason; a report never shows who sent it, unless its sender names themselves in its words or in a removal request, and it is assessed within 24 hours; automated tools may help, and an urgent safety report goes to a person at once. A signed-in person may block a creator, which hides both ways except in arrival reminders: a phone reads those without an account, so someone you blocked may still be reminded of your public stories at a place. A block goes to our review as a report, never to the person blocked. Your private memories stay private and are never part of any of this.
Your content
What we do with your recordings. You own what you put into Trunk and what it makes for you. You let us store, copy, process and show your content only to run Trunk for you: to keep it, sync it to your devices, make it searchable for you, and share or publish it when you ask. We don't sell it, and we don't use it for anything else, apart from the looks our privacy policy describes and what the law requires. We never use your recordings, transcripts or voice to train AI models, to recognize anyone's voice, or for advertising. Our privacy policy describes what we hold, who looks at it, and what we could be required to disclose.
What you share is different from what you keep: when a shared link or a private collection is reported to us as illegal or abusive, we look at what was shared, and nothing else of your library, and we may switch it off.
Publishing. When you publish a story, a public profile or a public collection, it stays yours, and you give Chase Color, Inc. a worldwide, non-exclusive, royalty-free license to host, store, copy, reformat (for example into key frames, captions and smaller sizes), show, play and distribute it on Trunk's apps and site for as long as it is public. That includes showing your name, username and picture with it; showing the named place you attached on maps, in Discover and in the list of places that arrival reminders use; letting people watch it, appreciate it, add it to their collections and share links to it; and showing its title and a picture where a link to it appears. The companies that run Trunk for us may do these things only on our behalf. You confirm you have the right to give us this license. We don't use what you publish to advertise Trunk anywhere else.
Every story is checked against the community rules before it is public: automated tools may approve clear cases, and uncertain ones go to a person. Anything public can be reviewed again and removed under these terms and the community rules. Automated tools may hide something until a person looks at it, but a person decides every permanent removal, every account restriction, suspension or ban for breaking the community rules, and every appeal. While we have one reviewer, the person who made a decision may also decide its appeal. A public story is its publisher's own: our review doesn't make it ours or mean we vouch for it.
When something stops being public (you take it down, we remove it, or your account is deleted), the license ends for new views. We keep copies afterward only as our privacy policy says, for example for a dispute, in backups, or where the law requires. Taking something down can't recall copies others have already saved.
Export is free and needs no account. You can take your recordings, pictures, video and text on your devices as ordinary files, at any time. A suspended account can't download its cloud library, though its owner can ask us for a copy, and neither can an account we hold after a report about a child's safety.
You're responsible for having the rights and the consent for everything you keep, share and publish.
What you may not do
Don't use Trunk to keep, share or publish anything illegal, including child sexual abuse material, which we report to the National Center for Missing & Exploited Children, or intimate images of anyone shared without their consent. Don't use it to record or track anyone secretly or where the law doesn't allow it; to infringe anyone's copyright, privacy or other rights; to harass, threaten, demean or impersonate anyone, or to expose someone's private details; or to send spam or malware. Don't scrape Trunk or collect information about other people from it; don't use someone else's account; don't get around age limits, Free and Pro limits, blocks or other protections; don't file false reports; and don't break, probe or overload the service. Publishing and watching also follow the community rules (trunkhere.com/rules). We may remove content, switch off links and collections, and suspend or end accounts that break these rules, and we report crimes where the law requires. You can report a public story, profile or public collection in the app: open it, then More, Report. For a shared link or a private collection, write to help@trunkhere.com with its link. Without the app, write to help@trunkhere.com and say where you found it; we'll reply with a safe way to send it.
Copyright
We remove material when we receive a valid copyright notice, and in appropriate circumstances we end the accounts of people who repeatedly infringe. An appeal in the app isn't a copyright counter-notice.
Send a copyright notice or counter-notice to our designated agent: Copyright Agent, Chase Color, Inc., 350 E 400 S #54472, Salt Lake City, UT 84111, United States; help@trunkhere.com; 928-362-1752. The same details are in the U.S. Copyright Office's directory of designated agents.
Trunk for the Mac
Trunk for the Mac comes from trunkhere.com, not the App Store, so Apple's license doesn't cover it; these terms do. Chase Color, Inc. owns the app and gives you a personal, non-exclusive, non-transferable license to install and use it on Macs you own or control, while you follow these terms. Some features need Trunk Pro. Don't sell, rent, lend or redistribute it, change it, or take it apart to find its source code, except where the law allows that despite this sentence; and don't get around its limits. Download it only from trunkhere.com: a copy from anywhere else may have been altered. It checks the update feed when you choose Check for Updates, sending nothing but the request. It also checks at launch and once a day. It offers an update and never installs one on its own. Newer versions are covered by these terms too, and very old versions may stop working with our service. Like the iPhone app, it contains open-source software used under its own licenses; Open-Source Notices, in Settings on the Mac and on the iPhone, lists them. For those parts, those licenses come first. You can end this license by deleting the app; we can end it if you seriously break these terms. If it ends, you may still open the app to export what you keep.
Free, Pro, prices and tax
On the iPhone, Free includes two hours of transcription a month. Recordings over the allowance are saved and transcribed when it returns or you upgrade. With an account, the cloud library and sync are free, subject to fair use of about 100 GB. Apart from files, what your account keeps in our database, including the words, titles and other details of your cloud library and of the copies kept for your links and collections, has a separate limit of 128 MiB, about 134 MB, and the app tells you when that limit stops a change from reaching the cloud. Pro is US$4.99 a month or US$29.99 a year, with unlimited transcription. Privacy, export and app lock are never behind Pro.
Pro is an auto-renewing App Store subscription. Payment is charged to your Apple Account when you confirm the purchase. Apple handles payment and tax. It renews until you cancel under Subscriptions in your Apple Account settings; cancel at least 24 hours before a period ends to stop the next renewal. If Pro ends, nothing is taken from your cloud library, and memories on your devices stay. Pro bought in the app without an account is Pro on that iPhone; the first account that takes it over when you sign in there (one that already has Pro doesn't) gets it, and the purchase stays with that account unless the account is deleted; Pro itself lasts as long as the subscription does.
Refunds
Apple handles refund requests for Pro bought through the App Store, under Apple's terms. We cannot refund an Apple purchase on Apple's behalf.
The service, and keeping your own copies
We work to keep Trunk running and what you keep in it safe, but we can't promise it will always be available, or free of errors or loss. Keep your own copies of what matters to you: Export is free and needs no account. Transcripts, titles, summaries and words read from images are made automatically and can be wrong; check the recording before relying on them for anything important, such as medical or legal decisions.
We may change or end features. If we take away something Trunk Pro includes, we'll tell you before it happens, with how to cancel. If we ever close Trunk's service or the cloud library, we'll tell you at least 60 days ahead, by email and on this page, so you can export everything; Export stays free until the end, and if you have Trunk Pro we'll tell you how to cancel and how to ask Apple for a refund of time you can't use. Only something outside our control, such as a court order, could make that notice shorter, and then we'd give as much as we can.
Changing these terms
We may change these terms. If a change matters to you (it takes away something you have, adds a cost or a duty, or changes how we treat what you keep), we'll tell you by email if you have an account, and on this page, at least 30 days before it takes effect. We won't use what you've already kept with us in a new way without asking you first. Changes that only add something for you, or that the law requires sooner, can take effect sooner. If you don't agree, you can stop using Trunk and delete your account after exporting; until the change takes effect, the old terms apply. Using Trunk after a change takes effect, once we've told you about it, also means you accept it, but it never stands in for the agreement we ask for before a new use of what you've kept, or for the steps a change to how disputes are decided needs (below). A change never applies to a dispute that began before it took effect. The date at the top says when these terms last changed.
Ending your account
Choose Settings, Account, Delete Account in the app, or the Account page on this site, and delete it in 30 days or now. If you choose 30 days, you are signed out everywhere at once and what you shared stops being available to others; signing in before the date keeps the account. When deletion goes ahead, or at once if you choose now, account access and new opens of its shared links end, and removal of the cloud library, shared copies, private collections, public stories and account records begins; memories on your devices stay. Provider retries and retained records are described in the privacy policy. Cancel an Apple subscription separately in your Apple Account settings.
Ending the agreement. You can stop using Trunk at any time and delete your account as described above. We may suspend or end an account, or take away publishing or sharing, if it breaks these terms or the community rules, if the law requires it, or to protect people or Trunk; where we can, we'll say why, and a decision to remove a public story, or not to approve one, can be appealed in the app within 14 days, once for each edition; if your account is suspended or you can no longer publish, write to help@trunkhere.com within that time. If appeals are paused in an emergency, that time keeps running and an appeal made before the pause stays open, but a decision made during the pause can't be appealed.
If we suspend your account, you can't use the cloud library while it's suspended, but you can still sign out or delete the account. Your links stop opening and your private collections close to their members until the suspension lifts, when they open again unchanged; you can still take back a link you shared. Ask us for a copy of your memories and we'll send it unless the law forbids it.
We may also end an account for any other reason with at least 30 days' notice, so you can export what you keep; if you have Trunk Pro then, we'll tell you how to ask Apple for a refund of time you can't use. If the agreement ends, these parts still apply: Publishing (for copies kept as our privacy policy says), Warranties, Limits on liability, Disputes, and The rest.
Warranties
We provide Trunk "as is" and "as available". As far as the law allows, we make no promises about Trunk other than those in these terms, and we disclaim all implied warranties, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement. This doesn't change anything our privacy policy says about your information.
Limits on liability
As far as the law allows, Chase Color, Inc. is not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue or goodwill, arising from Trunk or these terms, even if we were told they were possible. Our total liability to you for all claims about Trunk or these terms, together, is limited to the greater of US$100 or what you paid for Trunk in the 12 months before the claim arose. That limit includes claims for lost or damaged memories, which is why Export is free: keep your own copies of what matters to you. These limits also protect our officers, employees and the companies that run Trunk for us. They don't apply to liability for fraud, for harm we cause on purpose or by gross negligence, for death or personal injury caused by our negligence, or to anything else the law doesn't let us limit, including rights consumer protection laws give you that can't be waived.
Disputes
Talk to us first. If you have a problem with Trunk, email help@trunkhere.com, from the email address on your account if you have one. Tell us who you are, what happened and what would put it right. If we have a claim against you, we'll write to the email address on your account. Either way, we both then have 60 days to try to settle it before going to court, and any deadline for bringing the claim is paused during those 60 days. This step doesn't apply to small claims court, or to a request to a court for an urgent order to prevent harm that can't wait.
Which law applies. Utah law and United States federal law govern these terms and any dispute about Trunk, without regard to conflict-of-law rules. If you use Trunk for personal purposes, the consumer protection laws of the state or country where you live also apply to the extent they protect you whatever a contract says.
Where. If a dispute about Trunk or these terms goes to court, it will be decided only in the state courts in Salt Lake County, Utah, or in the United States District Court for the District of Utah, and you and we consent to those courts' jurisdiction. Either of us may instead bring an individual claim in any small claims court that has jurisdiction over it, including where you live, for as long as it stays in small claims court.
Changes to this section. We may change how or where disputes are decided, including by replacing this section with an agreement to resolve disputes by individual arbitration. If we do, we'll tell you by email, and on this page, at least 30 days before the change takes effect, ask you to accept it, and let you opt out of any arbitration agreement. A change to this section never applies to a dispute either of us has already raised with the other.
If part of this section doesn't hold. If a court decides that part of this section can't be enforced for a dispute, that part doesn't apply to that dispute, and the rest of this section still does.
Where Trunk may be used
If you use Trunk from outside the United States, including with the Mac app, following the law where you are is up to you. US export and sanctions laws apply to Trunk wherever you are. You may not download, use or export Trunk, or help anyone else do so: in or from a country or region under a US embargo; if you are on a US government list of people we may not deal with, such as the Treasury Department's sanctions list or the Commerce Department's Entity List, or you act for or are owned by someone who is; or for any purpose those laws forbid. By using Trunk, you tell us none of this applies to you. We block downloads and sign-ins from embargoed places, and every other use of our service there, reading public stories and shared links included; don't use a VPN or anything else to get around that. If we block you by mistake, write to help@trunkhere.com. If the law requires us to stop serving an account, we'll close it, and we'll let you export your memories first unless the law forbids that too.
California users
Trunk's service is provided by Chase Color, Inc., 350 E 400 S #54472, Salt Lake City, UT 84111; phone 928-362-1752; help@trunkhere.com. What Trunk costs is under "Free, Pro, prices and tax". To resolve a complaint, write to us first at help@trunkhere.com. You can also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs through the Department's Consumer Information Center: in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210 (TTY 711 or 1-800-735-2929).
Notices and contact
We send notices to the email address on your account. Send notices, privacy, support and deletion requests to help@trunkhere.com, or by post to the address above.
Copyright notices go to our designated agent, named under Copyright above.
Requests to remove an intimate image go to takedown@trunkhere.com.
Ideas you send us
If you send us ideas for Trunk, we may use them without owing you anything; you keep whatever rights you have in them. This covers ideas only, not anything you record or keep in Trunk.
Other companies' services
Signing in with Apple or Google, buying Trunk Pro through the App Store, and Apple Maps are provided by those companies under their own terms.
The rest
These terms, with the community rules for publishing and watching, are the whole agreement between you and Chase Color, Inc. about Trunk's service and the Mac app. Our privacy policy says what we keep and why. Apple's license covers the iPhone and Watch apps themselves; these terms cover our service, whichever app you use it from. If part of these terms can't be enforced, it applies as far as it can, and the rest still applies. If we don't enforce a part right away, we haven't given it up. These terms give rights only to you and us, except that the limits on liability also protect the people and companies they name. We may transfer these terms to whoever takes over Trunk, under the privacy policy's promise about a change of hands; you may not transfer them.