Support / iPhone 1.0
The cloud library and sync
The cloud library keeps your memories in Trunk's cloud, so they are on all your devices and safe if you lose your iPhone. Keep your own copies of what matters to you: Export is free. It comes free with your account. Signing in alone does not turn it on.
Does it need Pro?
No. The cloud library and sync come free with your account, with fair use of about 100 GB. Pro adds unlimited transcription, for US$4.99 a month or US$29.99 a year; the app shows your local App Store price. Privacy, export and app lock stay free.
How do I turn it on?
- On the Trunk tab, choose More → Settings → Cloud Library → Keep in the Cloud….
- Continue with Apple or Google, or with your email and the code sent to it; the code works for ten minutes. There is no password, key or recovery code. See signing in.
- Check the Cloud Library screen for progress and Up to date.
Before you turn it on, the screen says how many memories, and about how much, would go up first. The cloud library keeps audio, photos, the frames kept from video, and text. Storage Used on the same screen shows how much of your allowance it takes.
Video files stay on the device that made them and go into that iPhone's own iCloud backup. The cloud library keeps the frames chosen from a video, not the video itself, and Export includes the video.
Who can read it?
Your memories, kept by one accountable person. Trunk records and transcribes on your iPhone or Mac. If you keep your memories in Trunk's cloud, they are encrypted on the way and where they're kept, on all your devices and safe if you lose one. Keep your own copies of what matters to you: Export is free. We never advertise with them, sell them or train AI on them, and nobody at Trunk looks at them unless you ask for help or the law compels it, and then it is recorded. What you share is different: when a shared link or a private collection is reported to us as illegal or abusive, we look at what was shared, and nothing else of your library. A story you publish is a separate copy of only what you chose to include, and it is reviewed before it's public.
Your memories are encrypted on the way and where they are kept; our providers hold the keys for storage, and our service can read them, to sync them, search them for you and make the links and collections you ask for. The people who run Trunk never look at your library unless you ask for help or the law compels it, and every such look is recorded. What you share is different: when a shared link or a private collection is reported to us as illegal or abusive, we look at what was shared, and nothing else of your library.
How do I get my memories on a new iPhone?
Install Trunk, choose More → Settings → Cloud Library → Keep in the Cloud… and sign in to the same account. Your memories come to the new iPhone as it syncs. There is nothing else to bring: no key, no recovery code and no approval from another device.
Video files do not come through the cloud library. If you set up the new iPhone from your old one's iCloud backup, its videos come with the backup; with Copy Videos to iCloud Drive on, they are also in the Trunk folder in your iCloud Drive. Otherwise, export them from the device that made them.
How do I move my old encrypted backup?
If you used the earlier encrypted backup, it moves into the cloud library once, from a device that still holds its key. On that device, open Settings → Cloud Library and choose Move My Backup. Everything in it comes to that device first, goes up and is checked; then the old backup is removed.
On a device without the key, the Cloud Library screen says so. Open Trunk on the device that has it and move from there; your memories then come to this one too. If something cannot be read or checked, nothing is removed, and you can try again.
Why have my changes not arrived?
Open Trunk on each device and check Settings → Cloud Library. Both need the cloud library on with the same account. Files wait for Wi-Fi unless Use Cellular Data is on.
Pause Syncing stops new passes. A current pass can finish while the screen says Pausing. Switch it off to resume. If the app says an update is needed, update Trunk before continuing.
What can you see?
We hold your sign-in (your email or Apple relay address, and which sign-in you used), your username if you choose one, your subscription, your devices and when they connected, and a keyed hash of the address they connect from, kept only to limit abuse: gone within the hour, except a day's count of the sign-in code emails asked for from that address, kept about 25 hours. If you keep memories in the cloud, we hold everything you keep there: titles, words, transcripts, summaries, folders, audio, photos and the frames taken from video (video files stay on your devices), and the service can read them to run Trunk.
The promise page explains the details and limits.
What if I cancel Pro?
Manage or cancel the subscription through Settings → Account → Manage Subscription when you are signed in, or in your App Store subscription settings at any time. The cloud library does not need Pro, so nothing is taken from it; memories on your phone stay. Apple handles App Store refunds.
How do I delete the cloud library and account?
Choose Settings → Account → Delete Account…, then Delete in 30 Days or Delete Now. Deleting removes the account, the cloud library, your links, private collections and public stories; memories on this iPhone stay. In the 30 days, signing in keeps the account. If a service cannot finish immediately, the app says so and the server retries the remaining work. More about deleting.
Deleting the account does not cancel an Apple subscription. Cancel it separately in your Apple Account's subscription settings.